Terms of Service
Scheduling and Delays:
Always
Greener Lawn & Landscape will provide service in a timely fashion on a regular schedule. We operate our mowing service on a route basis, starting at the top of our route list on Monday and working through the route until the end of the week, grouping customers together based on geographical location. Extra services will
not be performed at that time, Call to schedule those
extra services/landscaping you need . We will attempt to schedule you for service in approximately the same
day time frame every week. However, sometimes unforeseen circumstances arise that may delay your weekly service (i.e. - adverse weather conditions, equipment malfunctions, illness, etc.) When we miss a day, for any reason, we pick up where we left off. We do sometimes mow in the rain as long the rain is light and the ground is not saturated to the point where the mowers will do damage. It is very rare that we will mow in the rain, so a general rule of thumb is if its raining or has rained overnight we more than likely will delay mowing.
Please have irrigation off a day or two before your scheduled
mowing day, if irrigation is on when we show up we will
skip you for that week and you will be billed for a show
up, Also if irrigation was on and it is too wet too mow we
will skip that week and you will be billed for a show up.
Call Offs:
If for some reason during the season you feel that your lawn does not need service, you must notify us at least 2 days ahead of your scheduled mowing, either via the voice mail or email. Also, if you are having work done to your house or in your yard that will interfere with your lawn service, please notify us ahead of
time, if not notified you will be billed for a show up.
Grass Length:
Your lawn estimate is good for up to 6 inches of grass length. If your lawn is growing more than 6 inches between mowings
due to irrigation (over watering) or excessive fertilizing
buy outside source, we may have to
double cut and bill you for an extra cut. You may want to
elect to have your lawn service twice a week to increase the frequency of mowing to compensate. Excess grass length adversely affects our equipment, and the quality of the cut. With basic mowing service clippings are spread on the lawn. We use special mulching blades to shred clippings as much as possible. Contrary to popular belief clippings are good for your lawn, provided they don't cover it to the point of shielding light from the grass. As they breakdown they fertilize the existing
grass. We do not bag clippings, if a customer requests
bagging, additional charges over and above basic mowing
service will be applied.
Pet Owners:
Pet owners please pick up after your animals. Cleaning animal waste off our equipment is not a favorite chore for us. Excessive animal waste may result in additional charges, or discontinuation of service. Also, please pull your pooch inside when we arrive to mow. If you can't be there during your scheduled service days, try to leave your pal inside. Your animal might be a great pet, but all the noise and the chaos from the lawn machines can turn the most benevolent bowser into a malicious attack dog.
Dry Weather:
During the hot summer months, lawns in our area tend to dry up and stop growing. During this period,
Always Greener will do its best to determine whether or not your lawn needs mowing. If your lawn has not grown and/or is very dry, we have no problem skipping that week's mowing, or skipping mowing until the lawn picks up again. However, sometimes that is a borderline decision. Each customer has their own opinions of their lawn. It's often difficult to guess each customer's preference. If you feel that the lawn does not need mowing because of the dry weather, please call at least 2 days prior to your scheduled mowing to let us know.
Fall Leaf Coverage:
In our area the grass continues to grow for some time after leaves begin to fall from trees. During early fall when leaves begin to fall lightly we will continue to mow as normal mulching leaves with the cut grass. By the way, mulched leaves are also good fertilizer. Later in fall when leaves begin to cover lawns completely they become a problem for mowing and must be removed from the lawn before mowing. For those in the city limits they need only be raked or blown to a pile by the curb for pickup. For those outside the city limits they will need to be either taken to the landfill or disposed of by some other means. Weather we provide this service or someone else does it, it will be necessary to continue your mowing service during these months . Excessive amounts of leaves can damage the mowers.
Hauling:
If it is necessary for
Always Greener Lawn & Landscape to remove any waste from your property there will be a
$46.00 disposal fee. In addition to the disposal fee we will charge labor time & mileage from your property to the landfill at a rate of
$32.00/hr and .50 per mile. These fees apply to one trip to the landfill. If it is necessary to make additional trips the fees and mileage will be charged for each trip.
Complaints
Our goal is total customer
satisfaction! If our work is not satisfactory, or
you think we did not service your yard, we do not give
credits, however, we will re-send the crew to re-mow your
yard without additional charge. The re-mow will be
done either on the same day (time permitting) or the next
business day. Your notification of unsatisfactory
service must be received within 24-hours of the service.
If you do not notify us within 24-hours of the service, we
will consider the work satisfactory for the scheduled
service.
Always
Greener has two billing methods for our customers to choose from. You can receive your bill by U.S mail or by E-mail. Regardless of which you choose, you will receive an invoice around the
15 of each month. Payment of the invoice is due by the
first of the month preceding services. In the event payment has not been received by the due date a second notice will be sent. Service will be suspended if payment is not yet received 5 days after second notice was mailed. Payment will then be necessary to restart service. If payment has not been received by the 1st of the next month a lien will be filed against your property with The Superior Court Clerk in your County in the amount of the total due to date. With a lien against your property,
Always Greener will need to be paid before you can do anything with the ownership such as sell the property or get a home equity loan. We do not have the time to spend taking deadbeat customers to small claims court. We have found the lien to be the best method for dealing with those that try to steal a few months of free lawn service. Its unfortunate, but necessary when you do business by handshake rather than with lengthy and wordy contracts.
The following fees will also apply:
$35.00 Returned check fee
1.5% monthly finance charge on unpaid balances.
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